Was amazed to finally find a firm who are smart, tidy, punctual and polite. The girl in the office had a very positive attitude and actually had some product knowledge. The engineer arrived at the time slot allocated and got straight to it. He was extremely well mannered and well spoken and his product knowledge was outstanding. He explained the workings and the failings of my boiler and fixed it in 20 minutes. He also did other things as could see problems ahead. The price was cheaper than previous engineers so i am a very happy customer. I can honestly say that i don’t fear my boiler breaking down in the future knowing i’m in safe hands with The Duchy Gas Team. Outstanding!
Would totally agree with the other review, had our boiler serviced today and was really satisfied with the service we got, their rates are very competitive and I thought this might have shown in their work or finding problems with the boiler ! But no such thing the young engineer was very polite and did a first class job, no faults found, I know who I’ll be ringing in the future for my annual service or any repairs. Well done Duchy Gas Team
We had a complete new system supplied & fitted by The Duchy Gas Team at a very affordable price. Workmanship was outstanding, Engineer was polite, knowledgable and extremely helpful (he even cleaned up after the other tradesmen left a mess) totally above & beyond expectation. We will definitely be having them back for our yearly service & would recommend them to anyone in need of a reliable, efficient & trustworthy company.
When our aged boiler decided enough was enough and conked out, I had to get a repair/replacement quickly. Searching for a company that was fairly local, established and with confirmed as ‘Gas Safe’ registered, I came across Duchy. I was very impressed with their engineer (Dax) who came round the day after I called and discussed replacement. Dax and his colleague Deon did a fantastic job of fitting the boiler, removing my old one and replacing some of the pipework that was needed . They were very punctual, polite, clean and tidy in their work. The house was left clean and tidy after installation and they also took me through how the new boiler worked and an overview of how to operate the controller/timer. Jade at the office has also been very helpful with my additional queries and I will certainly be using Duchy for subsequent servicing/repairs if needed. I have no hesitation in recommending Duchy and their team – first class, thanks guys!
Professional, honest and very good value for money.
Fast, reliable and professional service at a reasonable price. Would highly recommend
A chance meeting at the plumber’s merchant led us to Dax, who couldn’t have been more helpful in dealing with our boiler/flue problem. He took charge of the situation, kept us well-informed, and did the job as planned for a very reasonable price, and was clean and careful in his work. We would wholeheartedly recommend his firm.
The work carried out,installing a radiator and sorting out our boiler was excellent. No complaints at all.
I called The Duchy Gas Team when my boiler had suddenly stopped working. They turned up within 2 hours, fixed it within 20 mins, and gave advice with what to do if it happens again. Such a lovely engineer – if only all all tradesman could be like this. Will be the first people I call should anything go wrong again. Highly recommend!!!
excellent workmanship done to a very high standard problem job with first class result work place left very clean and tidy would recommend them highly
You wont get better or cheaper then this firm and Dax is such a friendly and caring guy,would’t give up on the problems i had with this job, flushing and other bits.9 1/2, hours and as far as i’m concerned he undercharged me. I just can’t praise him and his work enough.I’ll never get anyone else in to do my heating. Thanks Dax and lots of good luck to your wife. PS Make him stop for something to eat,or he wont. lol